Update - We are continuing to monitor for any further issues.
May 14, 2025 - 16:33 GMT-03:00
Monitoring - The fix was made by mastercard, now we are monitoring our systems
May 14, 2025 - 16:32 GMT-03:00
Identified - Mastercard's support team worked on the issue on their side and our connection was reestablished.
May 14, 2025 - 16:08 GMT-03:00
Investigating - Since May 8th, there has been an incident affecting communication with Mastercard, causing purchase confirmations and reversals to remain pending until communication is reestablished.
May 12, 2025 - 15:31 GMT-03:00
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Pix
Operational
90 days ago
100.0
% uptime
Today
API SPI
Operational
90 days ago
100.0
% uptime
Today
API DICT
Operational
90 days ago
100.0
% uptime
Today
API RSFN
Operational
90 days ago
100.0
% uptime
Today
API Brcode
Operational
90 days ago
100.0
% uptime
Today
Issuing
Operational
90 days ago
99.82
% uptime
Today
API Card Network
Operational
90 days ago
100.0
% uptime
Today
API Card Processor
Operational
90 days ago
100.0
% uptime
Today
API Card Issuer
Operational
90 days ago
99.31
% uptime
Today
API Card Embosser
Operational
90 days ago
100.0
% uptime
Today
Lending
Operational
90 days ago
100.0
% uptime
Today
API Credit Note
Operational
90 days ago
100.0
% uptime
Today
Web
Operational
90 days ago
100.0
% uptime
Today
Web Banking
Operational
90 days ago
100.0
% uptime
Today
Web Homepage
Operational
90 days ago
100.0
% uptime
Today
Gateway
Operational
90 days ago
100.0
% uptime
Today
Webhook
Operational
90 days ago
100.0
% uptime
Today
Ledger
Operational
90 days ago
100.0
% uptime
Today
Identity
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
May 18, 2025
No incidents reported today.
May 17, 2025
No incidents reported.
May 16, 2025
No incidents reported.
May 15, 2025
No incidents reported.
May 14, 2025
Unresolved incident: Network communication Instability.
Resolved -
This incident has been resolved.
May 12, 11:14 GMT-03:00
Investigating -
There is an instability in the communication with DICT causing some Pix key queries and BR Code previews to fail.
May 12, 10:55 GMT-03:00
Resolved -
This incident has been resolved.
May 9, 22:09 GMT-03:00
Monitoring -
There is an instability in the communication with DICT causing some Pix key queries to fail. The issue has been partially resolved. Approximately 1% of Pix Key queries are still experiencing failures.
May 9, 21:36 GMT-03:00